Returns and Exchanges: If the line Buyer purchases is not the right fit for Buyer and/or Buyer's dog, it may be exchanged for a different size.  The difference in price will be (1) refunded to Buyer or applied toward return shipping cost if replacement is of lesser value; or (2) charged to the Buyer if replacement is of greater value.  Return shipping is not included in returns or exchanges.  An electronic invoice will be sent to Buyer and must be paid before item is shipped back to Buyer.  

If a line is damaged during Buyer's use of line, it should be returned for repair or replacement.   A repair/replacement fee will be determined by Palomine Lines.  Upon Buyer's agreement to the repair/replacement fee, an electronic invoice for repair/replacement and return shipping will be sent to Buyer and must be paid prior to the item being shipped back to Buyer.   Exception: If the line is cut or partially cut, the line cannot be repaired other than by shortening the length of the line.  The bolt snap must accompany the line that is to be repaired/replaced.

Palomine Lines takes great pride in it's workmanship, and has recently upgraded manufacturing equipment.  If by some small chance, a line has a manufacturing defect it should be returned to Palomine Lines for repair or replacement.  Should it be determined by Palomine Lines that the line has been misused (has an appearance that is beyond normal wear and tear) and does not have a manufacturing defect, Buyer will be notified of repair/replacement fee and return shipping costs.  An electronic invoice will be sent to Buyer for such repair and return shipping, and must be paid prior to item being shipped back to Buyer.  If Palomine Lines determines that the line has a manufacturing defect, it will repair or replace the line at no additional cost to Buyer.